Provide refreshment, care to passengers – FG tells airline operators amid flight disruptions
The Federal Government has mandated all airline operators to provide refreshments and care for passengers in the event of flight disruptions.
The Nigeria Civil Aviation Authority, NCAA, disclosed this in a statement by Michael Achimugu, Director of Public Affairs & Consumer Protection, on Sunday, stating that it has put in place machinery to monitor and mitigate the situation.
The agency mandated all airlines to provide timely flight disruption information to passengers to enable them to make informed decisions concerning their travels.
Also, the NCAA stressed that airline operators should provide passengers with care, refreshments, and other alternative measures in line with Nigeria Civil Aviation Regulations 2023 Part 19.
“The Nigeria Civil Aviation Authority (NCAA) is aware of flight disruptions which have inconvenienced air passengers in the last couple of days and empathizes with all affected passengers for the inconveniences these disruptions may have caused.
“The NCAA is monitoring all operations, and our Consumer Protection Officers are on the ground to monitor passenger handling procedures to ensure that airlines mitigate the inconveniences to passengers and provide care, refreshments and other alternative measures in line with Nigeria Civil Aviation Regulations 2023 Part 19”, the statement read.
